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XC-Ast: launching urls from queues

Author: Matt Riddell
Daily Asterisk News
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Lenz has posted information on the new version of the queue log analyzer (XC-AST):

I'm glad to annonuce that with the latest version of Xc-Ast, it is now possible to launch the optional queue URL defined by the Queue() command even if your terminal does not support this feature. This way, URLs are configured per-queue and not launched on the basis of the dialed extension like in other packages offering the same functionality.

It also offers a real-time monitoring feature so that an agent can see the latest calls he's taken (on all of the queues s/he's registered to) and see all relevant data for the call s/he is currently handling.

As always, any suggestion or improvement is welcome


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